Refund policy
Return & Refund Policy
Last Updated: 7 May 2026
At Huron Collective, we want you to be happy with your purchase. If you are not completely satisfied, you may be eligible for a return or refund under the terms below.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
- The item must be unused and in original condition
- The item must be returned in its original packaging
- Proof of purchase or order confirmation is required
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
We do not accept returns for:
- Used or damaged items
- Items damaged through misuse
- Gift cards or promotional items
- Clearance or final sale items (if applicable)
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be issued to the original payment method
- Processing times may vary depending on your bank or payment provider
Original shipping costs are non-refundable unless the item received was faulty or incorrect.
Faulty or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:
- Your order number
- A description of the issue
- Clear photos of the item
If approved, we will offer:
- A replacement
- A refund
- Or another suitable resolution
Return Shipping
Customers are responsible for return shipping costs unless:
- The item is faulty
- The wrong item was sent
We recommend using a tracked shipping service, as we are not responsible for lost return parcels.
Exchanges
We currently do not guarantee direct exchanges. If you would like a different item, please contact us and we will assist where possible.
Contact Us
For return or refund enquiries, contact:
Huron Collective
Email: huroncollectivebusiness@gmail.com